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Terms & Conditions | GradPilots

Terms & Conditions Policy

Welcome to GradPilots. By accessing or using our website, services, or any platform features, you agree to be bound by the following Terms and Conditions. Please read them carefully.

  1. Acceptance of Terms-
    By using our website, you confirm that you are at least 16 years old or have parental/guardian consent, and you accept these terms and our privacy practices.
  2. Services Offered
    GradPilots provides education counseling, mentorship programs, and application support services for students aspiring to study in India or abroad.
  3. User Responsibilities
    • You agree to provide accurate information and keep it updated.
    • You agree not to misuse the platform, harass mentors or staff, or infringe on any intellectual property rights.
  4. Intellectual Property
    All content on this platform including text, logos, graphics, and software is the property of GradPilots and may not be copied or reused without permission.
  5. Third-Party Links
    GradPilots may include links to third-party sites. We are not responsible for their content or services.
  6. Payment Terms
    All fees are to be paid in full as per the selected package. GST and other applicable taxes are extra. Late or incomplete payments may result in service suspension.
  7. Termination
    We reserve the right to suspend or terminate access for any user who violates our terms or engages in unethical behaviour.
  8. Limitation of Liability
    GradPilots shall not be held liable for any indirect or incidental damages arising from the use or inability to use the services.
  9. Changes to Terms
    We may update these Terms periodically. Continued use of the platform implies your consent to the revised terms.
    For queries, contact: support@gradpilots.com
Privacy Policy

At GradPilots, we are committed to protecting your privacy. This policy explains how we collect, use, store, and disclose your personal information.

  • 1. Information We Collect: Name, email, phone number, academic records, SOPs, device data.
  • 2. How We Use Your Data: Customized guidance, analytics, communications, testimonials (with consent).
  • 3. Data Sharing: With university partners (with consent), mentors, and trusted third-party providers.
  • 4. Data Protection: We use industry-standard protocols to safeguard your data.
  • 5. Your Rights: Request to view, update, or delete data at support@gradpilots.com
  • 6. Cookies: Used for improving experience; disable via browser if preferred.
  • 7. Policy Updates: Continued usage implies acceptance of any future changes.
Refund Cancellation Policy

At GradPilots, we strive to deliver exceptional, value-driven services through personalized guidance and mentorship. Our refund and cancellation policy is designed to be fair, transparent, and reflective of the time and effort our team invests.

  • General Policy: All payments are non-refundable, non-adjustable, and non-transferable once service begins.
  • Applies to mentorship, document review, counseling, and application support services.
  • Contact Us: Write to support@gradpilots.com with your name, email, package, date, and reason.